City cautions power users about WhatsApp payment scam
05 March 2026
The City’s Energy and Finance Directorates have been alerted to an apparent scam in which one of its Large Power User (LPU) customers was approached via WhatsApp to make a large payment on their electricity account or have their supply disconnected. Always take a moment to pause and verify by phoning the City’s Call Centre first on 0860 103 089.
In the interaction, “Mr Collins” appears to threaten the customer by showing an apparent disconnection operation, and then phoning and messaging in quick succession after not receiving a response. The scammer referenced the correct account number and requested payment into an FNB account. This is especially concerning as this customer’s outstanding amount was more than R1 million. Fortunately, the customer found the notice fishy and messaged the City to verify. He then made payment into the correct City account and not directly to the scammer's bank account.
The City reminds customers that it would never approach a customer via WhatsApp about payments. No City official may request payment via their personal bank account. Importantly, all payments to the City must be made through official City channels, such as visiting a municipal cash office or by making electronic payments using details on the monthly municipal bill. We appeal to all residents to remain alert and report all suspicious encounters. Always pause and verify first by phoning the City’s Call Centre on 0860 103 089.
ALWAYS PAUSE. VERIFY. Phone the City’s Call Centre to check the validity of claims and requests purporting to be from the City.
Important reminders for all customers:
- The City does not notify residents of service disconnections (water or electricity) via WhatsApp.
- No City official may request payment via personal bank accounts.
- Payments must only be made through official City channels; never via WhatsApp links
Report suspicious activity:
End
Published by:
City of Cape Town, Media Office
